1. Introduction
Welcome to Support Agent by Inspedium ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API integration platform.
By using Support Agent, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Account registration information (name, email address, phone number, company details)
- WhatsApp Business account information
- Customer conversation data processed through our platform
- Payment and billing information
- Support and correspondence information
2.2 Automatically Collected Information
When you use our service, we automatically collect certain information, including:
- Log data (IP address, browser type, pages visited, time spent)
- Device information (device type, operating system, unique device identifiers)
- Usage data (features used, actions taken within the platform)
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information from Facebook Meta and WhatsApp Business API, including:
- WhatsApp message delivery status and metadata
- Account verification information
- API usage statistics
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our services
- To process and facilitate WhatsApp message sending and receiving
- To manage your account and provide customer support
- To process payments and prevent fraud
- To send administrative information, updates, and notifications
- To analyze usage patterns and optimize platform performance
- To comply with legal obligations and enforce our terms
- To develop new features and services
4. Data Sharing and Disclosure
4.1 We may share your information with:
- Facebook Meta/WhatsApp: To facilitate WhatsApp Business API integration
- Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, customer support)
- Business Transfers: In connection with any merger, sale, or acquisition
- Legal Requirements: When required by law or to protect our rights
4.2 We do not:
- Sell your personal information to third parties
- Share message content with unauthorized parties
- Use your data for advertising purposes outside our platform
5. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Account information: Retained while your account is active
- Message data: Retained according to your preferences and legal requirements
- Log data: Typically retained for 90 days
- Billing information: Retained for tax and accounting purposes as required by law
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Cookies: Manage cookie preferences through your browser settings
To exercise these rights, please contact us at [email protected]
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
12. GDPR Compliance (EU Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Right to withdraw consent at any time
- Right to object to processing of your personal data
- Right to restrict processing
- Right to lodge a complaint with a supervisory authority
Our legal basis for processing your data includes: consent, contract performance, legal obligations, and legitimate interests.
13. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to deletion
- Right to non-discrimination for exercising your rights
We do not sell your personal information.